> ## Documentation Index
> Fetch the complete documentation index at: https://parabola.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't log in? Account access troubleshooting

> Troubleshoot the most common reasons you can't log in to Parabola: forgotten password, SSO issues, or a deactivated account.

If you're unable to access your Parabola account, work through these in order:

<Steps>
  <Step title="Forgot your password?">
    Use **Forgot password** on the [login page](https://parabola.io/app/signin) to receive a reset link by email. If you signed up with Google sign-in, use the Google option instead of a password — see [Change your login type](/docs/product/account/account-settings#change-your-login-type).
  </Step>

  <Step title="Using SSO?">
    If your organization logs into Parabola via SSO and you can't authenticate, this is typically controlled on your organization's identity provider side, not in Parabola directly. Contact your org's admin or IT team to confirm your SSO access is active.
  </Step>

  <Step title="Account deactivated, or license/seat issue?">
    If you're being told your account or license is no longer active — for example, after an offboarding, a plan downgrade that reduced seat count, or a billing lapse — this needs to be resolved by an admin on your team or by Parabola support.
  </Step>

  <Step title="Still stuck?">
    Email [help@parabola.io](mailto:help@parabola.io) with the email address tied to your account and a description of what happens when you try to log in (error message, redirect, blank page, etc.).
  </Step>
</Steps>

## Related

* [Account settings](/docs/product/account/account-settings)
* [Team and permissions](/docs/product/account/team-and-permissions)
* [Why is my account paused?](/docs/articles/why-is-my-account-paused)