> ## Documentation Index
> Fetch the complete documentation index at: https://parabola.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my account paused?

> Understand the different reasons a Parabola account or a specific flow's schedule can be paused, and how to resolve each.

"Paused" can mean a couple of different things depending on what's actually affected — your whole account, or just a single flow's schedule. Here are the most common causes:

## Payment past due

If an invoice hasn't been paid, admins will see a banner directing them to the [Billing](https://parabola.io/app/billing) page. **Fix:** update your payment method or pay the outstanding invoice from the Billing page — see [Billing and pricing](/docs/product/account/billing-and-pricing#updating-your-payment-method).

## Credit exhaustion (Basic plan)

On the Basic (free) plan, once you hit your 1,000 credit/month limit, Parabola stops running until your billing period resets. **Fix:** wait for your billing period to reset, or upgrade to a paid plan for a higher allotment and pay-per-credit overage — see [What happens if I run out of credits?](/docs/product/account/billing-and-pricing#what-happens-if-i-run-out-of-credits) On paid plans, running out of included credits switches you to pay-per-credit billing instead of pausing your account.

## A specific flow's schedule auto-paused

This is a **flow-level** pause, not an account-level one — it can look like your account stopped working when really it's one flow. By default, a scheduled flow automatically pauses its schedule after **10 consecutive run failures**, to stop repeated failures from continuing unnoticed. This also happens if a downstream step (like sending email) starts failing even when the flow run itself reports success.

**Fix:** open the flow's schedule settings and manually unpause it, ideally after confirming and resolving what caused the failures. If you'd rather the flow keep retrying indefinitely instead of auto-pausing, you can turn off "Pause scheduled flow after 10 consecutive failures" in flow settings — see [Managing your flow failure settings](/docs/product/canvas/managing-a-flow#managing-your-flow-failure-settings).

## None of these match what you're seeing

If your account is paused for a reason not listed here, contact [help@parabola.io](mailto:help@parabola.io) with your account email and a screenshot of what you're seeing — some pauses (policy or security holds) require a human to look at the account directly.

## Related

* [Billing and pricing](/docs/product/account/billing-and-pricing)
* [Understanding and Managing Credit Usage in Flows](/docs/articles/understanding-and-managing-credit-usage-in-flows)
* [Manage and Monitor your flows](/docs/product/canvas/managing-a-flow)