Parabola's ParcelLab API

The ParcelLab API enables businesses to automate their post-purchase customer experience and shipment tracking operations. This powerful connection allows organizations to streamline their delivery communications while maintaining branded, personalized customer engagement throughout the shipping process.

How to use the API

1. Connect to the API through Parabola by navigating to the API page and selecting ParcelLab
2. Authenticate using your ParcelLab credentials and configure necessary API tokens
3. Select the data endpoints you want to access
4. Configure your flow in Parabola by adding transformation steps to process your data
5. Set up automated triggers

What is ParcelLab?

ParcelLab is a comprehensive post-purchase experience platform that helps organizations optimize their shipping communications and customer engagement. The platform provides advanced tools for managing branded tracking experiences, proactive communications, and delivery notifications.

What does ParcelLab do?

ParcelLab delivers sophisticated post-purchase solutions that transform how businesses communicate during the shipping process. The platform specializes in creating branded shipping experiences, automated customer communications, and intelligent delivery updates.

The system employs advanced communication algorithms, carrier integration, and real-time data processing to enhance the delivery experience. It enables businesses to maintain consistent brand presence through personalized shipping updates, proactive communication, and custom tracking experiences.

Practical use cases the API allows for

Tracking Experience Customization

Create automated workflows that deliver branded tracking experiences. The API enables customized tracking pages, personalized messaging, and consistent brand presentation while maintaining real-time shipping updates.

Communication Automation

Implement sophisticated systems for managing shipping communications. The API enables automated status updates, proactive notifications, and personalized messaging while maintaining customer engagement throughout the delivery process.

Exception Management

Develop automated systems for handling shipping exceptions. The API enables immediate detection of delivery issues, automated communication triggers, and resolution tracking while maintaining customer satisfaction.

Analytics and Insights

Build automated workflows that track shipping performance metrics. The API enables monitoring of delivery times, communication effectiveness, and customer engagement while identifying improvement opportunities.

Multi-carrier Integration

Deploy comprehensive systems for managing multiple carrier relationships. The API enables unified tracking across carriers, standardized status updates, and consistent communication while maintaining seamless operations.

Returns Communication

Generate automated systems for managing returns-related communications. The API provides capabilities for return labels, status updates, and tracking information while maintaining customer engagement throughout the returns process.