1
Forgot your password?
Use Forgot password on the login page to receive a reset link by email. If you signed up with Google sign-in, use the Google option instead of a password — see Change your login type.
2
Using SSO?
If your organization logs into Parabola via SSO and you can’t authenticate, this is typically controlled on your organization’s identity provider side, not in Parabola directly. Contact your org’s admin or IT team to confirm your SSO access is active.
3
Account deactivated, or license/seat issue?
If you’re being told your account or license is no longer active — for example, after an offboarding, a plan downgrade that reduced seat count, or a billing lapse — this needs to be resolved by an admin on your team or by Parabola support.
4
Still stuck?
Email help@parabola.io with the email address tied to your account and a description of what happens when you try to log in (error message, redirect, blank page, etc.).