Pending alerts automation via Parabola's order management software

🙃 When “pending orders” might not actually be pending…

If you’ve ever managed ecommerce fulfillment, you’ve probably run into one of these problems with pending orders:

• Sometimes orders get printed for pick+pack and marked as Fulfilled but don’t actually ship
• Maybe there’s an inventory problem
• Maybe the parcels did get packed properly but the carrier is late picking them up

In any case, notifying everyone and getting a list of affected packages is hard.

Video overview of automating pending orders with Parabola

🦾 Use order management software to automate pending alerts

We built Parabola to solve exactly these types of problems. In the 5-minute video above you’ll learn how to:

• Link your order data to Parabola and filter it
• Treat the data to get new fields like “how old is the order”
• Automatically send an alert to your team with a CSV of the affected order
• Automatically email each affected customer with an update

🚀 Plus: customer notifications, Shopify updates, and SMS alerts

But wait, there’s more! Parabola can also:

• Send customers an automated notification of a delay (you can choose when)
• Mark the orders Unfulfilled again in Shopify
• Text an SMS alert to ops if the overall number of pending orders exceeds your threshold

5 ways Parabola’s order management software can streamline your business operations

Efficient order management is key to maintaining smooth business operations, especially during busy sales periods. With Parabola’s robust order management software, you can automate workflows, manage orders more effectively, and enhance the overall customer experience. Here’s how Parabola’s order management software can take your operations to the next level:

1. Integrate with multiple sales channels for centralized order management

Parabola helps you manage orders from multiple platforms like Shopify, Amazon, and eBay, consolidating all of your sales into one centralized workflow. This integration allows you to track, fulfill, and manage orders across various sales channels seamlessly. With Parabola, you can automate the process of syncing order data from these platforms, saving you time and ensuring consistency.

2. Automate order fulfillment and inventory updates

With Parabola, you can automate order fulfillment and sync it with inventory systems. This ensures that inventory levels are automatically updated in real time as orders are processed, helping you avoid stockouts or overselling. By linking your order management software with your inventory system, you can reduce manual tracking and provide more accurate order fulfillment.

3. Process refunds and cancellations automatically

Managing refunds and cancellations manually can be time-consuming and error-prone. Parabola’s order management software allows you to automate this process, streamlining refunds and cancellations based on specific criteria. Whether it’s processing a customer return or issuing a refund due to a payment issue, Parabola ensures that these tasks are handled efficiently and accurately.

4. Generate detailed order reports for better decision-making

Parabola’s order management software enables you to generate detailed order reports that provide valuable insights into your business. You can automatically pull data on order volumes, fulfillment times, and customer behavior, helping you make data-driven decisions. These reports can be customized to focus on the metrics that matter most to your business, allowing you to optimize operations and improve performance.

5. Track and manage backorders with ease

Managing backorders can be a hassle, but Parabola makes it easy. With Parabola’s order management software, you can automatically track backordered items and notify customers when their products are back in stock. This automation helps maintain customer satisfaction while reducing the administrative burden of manually tracking and updating backorders.

By leveraging Parabola’s order management software, you can automate critical order processing tasks, reduce errors, and improve the efficiency of your operations.

It’s easy to try it for yourself - the flow in this video is available as a Parabola recipe you can customize in your own account. If you’re new to Parabola, you can try everything you see in the video completely free by checking out our 14-day free trial.