1. Monitor the inbox. The flow watches the shared quote-request mailbox for new inbound emails. It picks up requests from shippers, brokers, and logistics coordinators as they arrive.
2. Classify the email type. Rate request, RFQ, spot quote, or recurring lane inquiry. Each type routes to the right extraction template so the AI pulls the fields the quoting team actually needs.
3. Extract the shipment fields. Origin city and postal code, destination city and postal code, commodity description, weight, dimensions, freight class, requested service level, required delivery date, and any special handling notes. The AI step reads the email body and pulls every field it can find.
4. Normalize the data. State and country codes map to your canonical format. Freight classes get standardized. Service level codes align to your rate card naming. The output lands in the same columns every time.
5. Append accessorial flags. Liftgate, inside delivery, residential, limited access, hazmat. The extraction step flags each one so your quoting team knows what to include in the rate before they open the system.
6. Write the structured record. Push the row to your quoting table, your TMS, a shared Google Sheet, or a Slack channel. The quoting team sees a clean row instead of a wall of email text.