2025 Research Report

The State of AI in Operations

68%

expect it to be industry standard within 1–3 years

41%

say data entry delivers the highest ROI from AI

71%

plan to grow AI budgets in the next year
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Everyone's talking about AI in operations. But what's actually happening?

We surveyed hundreds of operations leaders and found a critical gap: 98% of teams are using AI, but only 10% have scaled beyond experimentation. The competitive window is closing fast.

Some of the key findings

  • 68% expect AI to be industry standard within 1-3 years
  • 41% say data entry and cleaning delivers the highest ROI from AI
  • 71% plan to grow AI budgets in the next year

Nearly 90% of respondents are directly involved in evaluating or implementing AI tools. This is data from the people making these decisions.

Download the full report to see where your team stands and benchmark against what operations leaders are experiencing.