On Tuesday, July 30th at 2PM ET, The SOP Community hosts Matt Hertz for an AMA to go deep on how to build a seamless ecommerce operation. Matt brings his experience from brands like Rent the Runway, Birchbox, and Shyp to the table to answer questions like: What are the most important contractual points to focus on when changing 3PLs? What are the biggest blockers in automating ops activities like shipping/invoice audit? How do you know when a 3PL is the one? And more.
Matt Hertz is the co-founder of Third Person, a platform where brands can match with 3PLs that actually fit their needs, and the founder of Second Marathon, which similarly helps brands find outsourced fulfillment providers that are suited to support their businesses.
Before building Third Person and Second Marathon, Hertz spent time working in house at brands like Rent the Runway, Birchbox, and Shyp, where he helped oversee (and grow) warehouse operations and global supply chains for logistically complex ecommerce companies.
He's passionate about implementing processes and systems that deliver amazing customer experiences and has experience scaling startups and managing ops at billion dollar businesses.