Carrier scorecarding

What is carrier scorecarding?

Carrier scorecarding is the systematic process of evaluating and rating transportation provider performance using predetermined metrics and key performance indicators (KPIs). This data-driven assessment helps organizations optimize their carrier relationships and improve shipping operations.

Carrier scorecard components

Essential measurement areas include:

• On-time delivery rates
• Cost performance
• Service quality metrics
• Claims handling

Carrier scorecard metrics

Carrier performance indicators

Key metrics typically tracked in carrier scorecards:
• Delivery accuracy
• Transit time compliance
• Invoice accuracy
• Claims resolution time

Carrier rating calculations

Scorecard systems weight and evaluate:

• Historical performance
• Trend analysis
• Benchmark comparisons
• Improvement rates

Carrier scorecard implementation

Organizations must establish:

Carrier scoring systems

Effective scorecards require:
• Clear measurement criteria
• Regular data collection
• Standardized calculations
• Performance thresholds

Carrier scorecard best practices

Success depends on maintaining:

• Consistent evaluation periods
• Clear communication channels
• Action plan procedures
• Regular review cycles

Carrier scorecarding enables organizations to make data-driven decisions about their transportation partnerships while driving continuous improvement in carrier performance and service quality.