Freight & parcel audits

What is freight & parcel auditing?

Freight and parcel auditing is the systematic review of shipping invoices and documentation to identify billing errors, service failures, and potential cost savings opportunities. This process ensures businesses pay only for services received and helps optimize shipping spend through data-driven analysis. Professional audit services combine technological solutions with human expertise to maximize cost recovery and improve shipping operations.

How freight & parcel audits work

The audit process begins with the collection and digitization of shipping documentation from multiple carriers and service providers. Advanced software systems analyze thousands of data points across invoices, comparing charged rates against contracted terms, validating service levels, and identifying discrepancies in real-time.

Essential freight audit components

Professional auditors examine multiple aspects of shipping transactions, including rate accuracy, service level compliance, and accessorial charges. They also validate dimensional weight calculations and delivery performance metrics to ensure compliance with carrier agreements.

Common recovery opportunities

The most significant savings typically come from:

• Duplicate payment identification
• Late delivery refunds
• Invalid surcharge removal
• Rating errors and overcharges
• Service failure credits

Implementing effective audit programs

A successful freight and parcel audit program requires a structured approach to data collection, analysis, and recovery. Organizations must establish clear processes for:

1. Document collection and organization
2. Systematic review procedures
3. Carrier communication protocols
4. Recovery tracking and reporting

Technology in modern freight auditing

Today's freight audit solutions leverage advanced technologies to enhance accuracy and efficiency. Machine learning algorithms identify patterns in shipping data, while automated platforms streamline the entire audit process. These technological advances have transformed traditional manual auditing into a sophisticated, data-driven practice that provides valuable business intelligence beyond simple cost recovery.

Measuring audit program success

Organizations should regularly evaluate their audit program's effectiveness through key performance indicators, including recovery rates, processing times, and carrier compliance improvements. This ongoing assessment helps optimize the audit process and ensures maximum return on investment.