Returns management
Get full visibility into the returns process across your entire sales ecosystem
Struggling to fully understand and manage your returns process?
Whether they’re shopping online or in-store, you want to provide customers with the best returns experience possible.
But with sales and returns often recorded in separate systems, it can be difficult to make sense of which orders were returned — and whether or not they fell within your return policy. Aggregating all of that data is a challenge and makes it feel nearly impossible to draw strategic conclusions around which products are being returned or if there are costly loopholes you’re missing within the process.
Parabola lets you pull returns data, compare it across systems, and set up automations to identify and address discrepancies costing you money.
View returns data holistically — not as a series of disconnected, standalone reports
Here’s what you can do when you make Parabola a part of your internal returns process:
- Compare returns data from online platforms (like Loop and Shopify) and CX platforms like Zendesk to understand the product categories driving returns, which types of customers are returning items, and what channels customers are using to initiate returns.
- Combine return data with your costs to understand how much returns are actually costing you relative to the value they provide your customers.
- Identify returns that are outside of your policies and review aggregated return data to determine if these policies could benefit from a change.
Get started with these Templates and make them your own
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Parabola gives us more clarity on our operations and supply chain than ever before. Team members used to dread their “report days”, and by using Parabola, those days are a thing of the past.
