Flexport SLA reporting
How to automate Flexport SLA tracking
SLA reporting is a helpful tool for brands to evaluate partner performance and improve visibility into operational efficiency.
With Parabola, Flexport customers can pull live data from Flexport’s Seller Portal and automate SLA tracking using shipping and inbound data. Set SLAs by shipping method, create custom reports for KPIs like OTP and average time to close, and set up alerts for dwelling orders—all without code or IT resources.
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What is SLA reporting?
SLA reporting is the process of measuring how your logistics operations perform against defined benchmarks—like order-to-ship, putaway time, and on-time performance. It helps identify underperforming lanes, partners, or workflows and is key to improving customer satisfaction and fulfillment reliability.
How to do SLA reporting in Parabola?
- Start by replacing the data source steps in the template with live Flexport integrations or static CSV uploads from your Orders and Shipments and Inbounds reports. Contact your Flexport account manager for more information on integration options.
- Use Edit columns to standardize column names, and Standardize with AI to clean inconsistent shipping method labels or status values.
- In the Set SLAs step, define your SLA thresholds by shipping method.
- Update the Flow based on your specific data schema, reconciliation logic, etc. (Pro tip: try to match the column names outlined in the Edit columns steps in each card. That will ensure downstream steps work without you needing to update column names in every step).
- Use the Email a file attachment step to alert your team when SLA violations are detected.
- Add a Visualize step to build a live dashboard tracking SLA performance trends.
- Click the ⚡️ icon to run this Flow on a set schedule.
Tips for SLA reporting in Parabola?
- Clearly define and customize your SLA thresholds in the Set SLAs step so they reflect your operational goals by shipping method or warehouse
- Standardize inconsistent status fields or timestamps early to ensure accurate date math
- Leverage visualizations to track SLA compliance trends over time and proactively adjust operations
What other resources are available on Flexport SLA reporting?
- Contact your Flexport account manager for more information on integration options
- To start building your own SLA reporting Flow, check out the Template above and Parabola University.
