OTIF
Master On Time In Full (OTIF) metrics that measure delivery performance, improve customer satisfaction, and optimize supply chain efficiency.
What is On Time In Full?
On Time In Full (OTIF) is a supply chain metric that measures a company's ability to deliver products to customers in the promised quantity, at the agreed time, and to the correct location. This comprehensive measurement combines delivery timing and order completeness to evaluate overall fulfillment performance.
Understanding OTIF metrics
OTIF analysis examines both the timing and completeness of deliveries, requiring perfect execution in both aspects to achieve a successful delivery. Orders must arrive within the agreed delivery window and contain exactly what was ordered—no shortages, overages, or substitutions.
Key OTIF components
Essential elements include:
- Delivery time compliance
- Order quantity accuracy
- Product quality standards
- Documentation completeness
- Location accuracy
Business applications
Organizations use OTIF metrics to:
- Evaluate supplier performance
- Monitor delivery efficiency
- Improve customer satisfaction
- Optimize supply chain operations
- Guide improvement initiatives
Implementation considerations
Effective OTIF measurement requires:
- Clear performance standards
- Accurate data collection
- Regular performance reviews
- Root cause analysis
- Continuous improvement processes
Operational impact
Strong OTIF performance indicates efficient operations and reliable service, directly impacting customer satisfaction, operational costs, and competitive advantage in the marketplace.
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