Get a demo

Marketplace delivery date audit

Audit every Amazon order against the promised delivery date. Match carrier scan events from FedEx and UPS. Flag missed commitments and calculate on-time rates by carrier.

Get a demo

The prompt

I want to audit delivery performance across our marketplace orders. Can you build me a flow that pulls promised delivery dates from Amazon Seller Central, matches them against carrier scan events from FedEx and UPS, flags any orders where the delivery missed the commitment, and calculates on-time delivery rates by carrier and order cohort?

Just copy and paste the prompt into a new Parabola flow to get started.

What Parabola builds

A workflow with seven steps you can edit:

1. Pull marketplace orders. From Amazon Seller Central. Order number, ship-to, carrier, promised delivery window, actual ship date.

2. Pull carrier scan events. From FedEx and UPS APIs. Tracking number, scan events, delivery timestamp, exception codes.

3. Match by tracking number. Tie each marketplace order to its carrier record. Surface orders with no scan event for review.

4. Compare promised against actual. Calculate the gap in hours. Flag anything past the promised window as a missed commitment.

5. Categorize the miss. Carrier delay, weather exception, address issue, missing scan, on-time. The flow assigns the category from the scan event codes.

6. Calculate the on-time rate. Per carrier, per service level, per order cohort, per region. Trend versus prior periods.

7. Send the report. Daily exception list for the carrier-management team, weekly scorecard for the operations lead, and a Slack alert when a carrier crosses a threshold.

Why teams stop doing this manually

Marketplace platforms grade you on a promise you did not get to set. Amazon publishes the delivery window. The carrier scans against its own timeline. If the package misses, the marketplace penalty hits the seller, not the carrier. Most brands find out from the metrics dashboard after the damage is already done.

The manual version is a workbook that nobody owns. Pull a sample of orders, look up the tracking numbers, eyeball the scan events, count the misses. It works as a quarterly audit. It does not work as the rolling daily check that the carrier-management conversation actually needs. By the time someone runs the audit, the seller score has already taken the hit and the carrier conversation is two weeks late.

The work is mechanical. Match tracking number to promised date, compare timestamps, categorize the miss. The judgment is in the carrier conversation that follows, not in the matching. Put the matching in a flow and the team actually has time for the conversation that fixes the underlying problem.

How it works

Step 1. Paste the prompt.

Open Parabola, paste the prompt in section 2, and let it ask follow-up questions about your marketplace accounts, your carrier mix, and how strict your on-time definition needs to be.

Step 2. Connect your data.

Amazon Seller Central, FedEx, UPS. Plus any other carriers you use and the SLA table that defines on-time.

Step 3. Run it daily.

The flow refreshes scan events overnight, matches them against promised dates, recalculates the on-time rate, and posts the exception list and scorecard.

Related prompts

FAQ

Does this work for marketplaces other than Amazon?

Yes. Walmart, TikTok Shop, eBay, and Shopify channels are all supported as additional pipelines. The match logic is the same once the promised-date field is identified.

How does the flow handle orders shipped through multiple carriers?

Each shipment is matched against its specific carrier API. The order rolls up across shipments so the on-time rate reports correctly even when an order ships in two boxes.

Can I run the audit against my own internal SLA instead of the marketplace promise?

Yes. Replace the marketplace-promised date with your internal SLA. The flow compares against whichever date you point it at.

What about exceptions that are out of the carrier's control?

The flow categorizes the miss based on the scan event code. Weather and address exceptions can be excluded from the on-time calculation if your contract allows.

How is this different from a carrier-supplied report?

Carrier reports score the carrier on the carrier's commitment. This flow scores the carrier on the marketplace's commitment. The penalty falls on the seller, so the seller needs the seller-side audit.
Audit the carrier on the marketplace's commitment, not the carrier's.
Paste the prompt, point it at your marketplace and carrier accounts, and let the audit run on its own.
Start for free