Intercom customer engagement summary

You use Intercom to engage with customers. But it's hard to stay on top of this channel: Is it growing in usage? Are our customers actually using this channel? This simple flow tells you how many users reached out via Intercom in the last day and posts a daily message to Slack with a summary!

Intercom customer engagement summary

This flow specifically demonstrates how to convert currency data that is held in your Webflow CMS. This flow could run as frequently as you want to keep your numbers up to date. Could be used to localize currency in an ecommerce site, or display cryptocurrency prices.

This flow pulls in data from the collection in Webflow, and at the same time pulls in the current exchange rate between the USD and GBP. The data is then joined, and the conversion calculation is performed. Followed by a little formatting, and the data is ready to go back to Webflow.

Improvements

If you needed to apply different exchange rates to each row, you could use an API Enrichment step to pass each row to the conversion API, and make sure that each row is asking for its specific exchange rate. After that, the math part and on would be the same!

Links

The API call is https://api.exchangeratesapi.io/latest?symbols=USD,GBP&base=USD

You can view the Webflow project here.

The actual site is here.

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