Billing and pricing
In this article, we'll cover how to update your subscription plan, how to update your payment method, and provide additional explanation about our pricing model.
Why are you launching a new pricing model?
As of March 16th, 2021, we're moving to a new pricing model! Details are available on our pricing page here: parabola.io/pricing.
We're making this change based on consistent feedback from our customers asking for predictable pricing and more flexibility to be experimental on Parabola. Our new plans offer unlimited manual runs and our paid plans offer unlimited flows as well as manual runs, allowing our customers to not have to worry about using "credits" as they're getting set up or using Parabola for more ad-hoc needs.
If I'm on an older version of pricing, how long do I have until I need to migrate to the newer version of pricing?
For existing customers, we're giving 3 months to migrate to a plan on our new pricing model (parabola.io/pricing). If you need help figuring out the right plan for you, feel free to reach out to us at email@example.com and we'll make sure it's an easy transition!
How do I try out Parabola Premium for free?
When you sign up, you’ll be automatically enrolled in a Parabola Premium trial. You’ll get access to all of the features in Premium for 2 weeks and can choose the right plan for what you need at the end of those two weeks (or sooner!). If you're an existing customer and you'd like to trial one of our paid plans, send us a note at firstname.lastname@example.org.
Can I use Parabola for free?
Absolutely! We have a Basic plan that gives you up to 3 flows that you can run as much as you want manually, which is more than enough to give Parabola a spin before having to upgrade. Additionally, when you sign up, you get 2 weeks on our Premium tier at no cost, so you can play around with Parabola before choosing to upgrade to a paid plan!
How do I change my plan or cancel my account?
You can update your subscription and payment method at any time, directly from the Billing page. To navigate to the Billing page, click on the avatar icon in the top right corner and click "Billing" from the dropdown.
Updating your payment method
You can also change your stored payment method at any time by clicking on the blue "edit" link next to the "Subscription" panel.
How can I earn credit?
You can earn credit by inviting your colleagues and friends to Parabola using your referral link. When you're signed in, click on your profile photo and Refer a Friend, copy your referral link and start sharing!
I'm confused about something with pricing, is there someone I can talk to?
Absolutely, feel free to send us a note at email@example.com and we can answer your questions over email or hop on a call to discuss.
What's a scheduled flow?
A scheduled flow is any flow that is set to run on a schedule or one that's triggered by web hooks or the Pull from Email Attachment step.
What's included within "standard integrations"?
All integrations, including API steps, are included in "standard integrations," outside of: Pull from Shopify, Pull from Shipstation, Pull from Google Analytics, Pull from Facebook, and Send to Shopify.
Are flows triggered by webhooks or the Pull from Email Attachment step counted toward my scheduled flows limit?
Yes, flows triggered by webhooks and the Pull from Email Attachment step are counted toward the scheduled flow limit.
What happens when I hit my usage limits on flows on a paid account?
If you reach your usage limits, your scheduled flows will continue to run and you'll continue to be able to run manual flows. To add additional flows, you'll either need to turn off other scheduled flows or upgrade your account!
What happens if I cancel my paid plan?
If you cancel your paid plan, you will remain on the plan until your billing cycle ends, at which point your plan will be canceled. If you cancel your account or downgrade, we'll credit your account with a prorated amount. When we will bill you each month, we'll use the balance on your account first before creating an additional charge.
If you are on an older version of pricing and have any questions, please reach out to us at firstname.lastname@example.org!