Gorgias integration
What is Gorgias?
Gorgias is a customer support helpdesk designed for e-commerce businesses to manage customer inquiries efficiently. It integrates with platforms like Shopify, Magento, and BigCommerce, allowing support teams to handle messages from email, chat, social media, and SMS in a single inbox. With automation and AI-driven responses, Gorgias helps businesses improve customer service and streamline support workflows.
How to use Parabola's Gorgias integration
Parabola's Gorgias integration helps businesses automate support data workflows and enhance customer interactions.
- Import and analyze customer support tickets and response data automatically
- Transform and segment Gorgias data for better reporting and insights
- Sync Gorgias with other business tools to optimize support operations and automation
Learn more about Parabola’s Gorgias integration below.
Pull from Gorgias
Continually improve your customer experience by creating custom reports and processes based on your Gorgias tickets.
Gorgias is a beta integration which requires a slightly more involved setup process than our native integrations (like Facebook Ads and Google Analytics). Following the guidance in this doc should help even those without technical experience pull data from Gorgias. If you run into any questions, shoot our team an email at support@parabola.io.
Connect your Gorgias Account
To pull data from Gorgias, you'll need to start by accessing your Gorgias API Key. Here's a step-by-step:
- Login into your Gorgias account and navigate to Settings ->REST API
- Copy your Password (API Key)
- In the "Pull from Gorgias" Parabola step, open the "Authentication" section and enter your Email and Password (API Key)
- Finally, change the "API Endpoint URL", replacing your-domain with the domain associated with your account
Helpful Information
- Other data: If you're hoping to pull data from Gorgias beside tickets, feel free to reference their API documentation
- If you're trying to pull in additional records, visit the "Rate Limiting" section and increase the "Max pages to fetch"