Pull from Frate

How to authenticate

1. Get your API token in Frate Returns
   
   1. Open the Frate app and navigate to Settings.
   2. Under API Tokens, generate a new token.
   3. Once you create it, it will only be available for a one-time-copy, to make sure to save it right away to somewhere safe.‍
2. Connect in Parabola
   
   1. Add a Pull from Frate step.
   2. Click Authorize and paste your Frate API Token when prompted.

Available data

Parabola can import the following from Frate Returns:

• Return groups: Grouped return records with IDs, associated order IDs/names, customer email, creation timestamps, and overall status. Filter by created/updated/shipped date ranges, order identifiers, and specific return group IDs.
• Shipments: Shipment details for returns, including shipment ID, carrier, tracking number, label URL, and current status.
• Allowlist items: Policy exception/allowlist entries with descriptions, creation timestamps, and permitted actions such as exchange, refund to original payment method, or refund to store credit.

Common use cases

• Pull return groups (and item-level context when available) to analyze patterns and trends by SKU, reason, and time window.
• Detect spikes in return rate, repeat-return customers, or high-defect SKUs and trigger Slack/Email alerts for rapid CX intervention.
• Combine Frate with sources like NetSuite and your WMS to produce cross-platform reports instantly.
• Track SLAs by measuring time from return creation → shipment → delivery to monitor processing efficiency and surface bottlenecks.
• Reconcile return and shipment data to confirm every return was shipped and received; auto-flag missing or duplicate records.

Tips for using Parabola with Frate Returns

• Filter first, then join Return Groups by date windows (created/updated/shipped) or specific orders to shrink payloads before joining to orders, CX, or ERP data.
• Create Slack/Email alerts for anomalies (e.g., spike in “pending” returns, repeat-return customers, or SKUs with high defect reasons).
• Track SLAs with timestamps to monitor processing speed and pinpoint slowdowns.
• Reconcile shipments automatically by flagging missing tracking numbers, duplicates, or statuses stuck in transit.
• Join returns data with NetSuite and your warehouse/WMS to power cross-platform reporting—no manual CSV exports.
• Schedule your flow to run hourly or daily so finance, CX, and ops dashboards stay current.

With Parabola + Frate, anything that used to start with a CSV export can now run hands-free.