Pull from Frate

How to authenticate

1. Get your API token in Frate Returns: In the Frate dashboard, open API settings and create or copy your Frate API token.
2. Connect in Parabola‍
   
   1. Add an import using the Frate Returns integration.
   2. Choose what you want to pull (e.g., Return Groups, Shipments, or Allowlist Items).
   3. When prompted, select Frate API Token Authentication and paste your token.
   4. Parabola will send it with every request as the x-frate-api-token header.

Once saved, your Flows can securely sync Frate data on demand or on a schedule.

Available data

Parabola can import the following from Frate Returns:

• Return groups – Grouped return records with IDs, associated order IDs/names, customer email, creation timestamps, and overall status. Filter by created/updated/shipped date ranges, order identifiers, and specific return group IDs.
• Shipments – Shipment details for returns, including shipment ID, carrier, tracking number, label URL, and current status.
• Allowlist items – Policy exception/allowlist entries with descriptions, creation timestamps, and permitted actions such as exchange, refund to original payment method, or refund to store credit.

Common use cases

• Returns analytics & trend reporting: Pull return groups (and item-level context when available) to analyze patterns by SKU, reason, and time window.
• CS anomaly monitoring & alerts: Detect spikes in return rate, repeat-return customers, or high-defect SKUs and trigger Slack/Email alerts for rapid CX intervention.
• Automated custom reporting: Combine Frate with sources like Happy Returns and NetSuite to produce cross-platform reports instantly.
• Returns SLA tracking: Measure time from return creation → shipment → delivery to monitor processing efficiency and surface bottlenecks.
• Shipment reconciliation: Join return and shipment data to confirm every return was shipped and received; auto-flag missing or duplicate records.

Tips for using Parabola with Frate Returns

• Filter first, then join. Limit Return Groups by date windows (created/updated/shipped) or specific orders to shrink payloads before joining to orders, CX, or ERP data.
• Use Parabola Alerts. Create Slack/Email alerts for anomalies (e.g., spike in “pending” returns, repeat-return customers, or SKUs with high defect reasons).
• Track SLAs with timestamps. Compute durations between created_at, shipped_at, and delivery events to monitor processing speed and pinpoint slowdowns.
• Reconcile shipments automatically. Join Shipments to Return Groups; flag missing tracking numbers, duplicates, or statuses stuck in transit.
• Blend systems. Unite Frate with Happy Returns, NetSuite, and your warehouse/WMS to power cross-platform reporting—no manual CSV exports.
• Schedule your Flow. Run hourly or daily so finance, CX, and ops dashboards stay current.
• Maintain access hygiene. Keep your token in Parabola’s Frate connection and rotate it in Frate when team access changes.

With Parabola + Frate, anything that used to start with a CSV export can now run hands-free.